Store Policy

Nitro Wholesale expects the highest possible standards of integrity and conduct in all matters. True partnership with our clients is our priority, supported by the following Code of Conduct:

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• We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention, and empathy. This means listening intently, making notes, and confirming understanding before taking action. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.

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• We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.

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• We provide honest responses and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises because we understand nothing annoys customers more than a broken one.

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• We demonstrate a thorough knowledge of Nitro products and services so that we can address your unique situation with optimal solutions. We make sure you have all the information you need to get the best experience and value from our partnership. To give you the best experience with products, services, or the Nitro team, we will inform you of our unique approaches, client support systems, feedback channels, and other important avenues for maximizing your experience with us.

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• We treat all information received from you as proprietary and for the purpose of benefiting our partnership.

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CONSULTATION, FEEDBACK, and COMPLAINTS

Our primary goal is to surpass your expectations in every interaction. Comments and feedback from you regarding how well your expectations are being met are welcomed and appreciated.